What you need to know before getting on the plane

You will need to ensure that the name you have registered with us matches that on your passport exactly. You will need to make sure that your passport is valid for at least 6 months from your return date. 

If you have renewed your passport then you will need to provide us with your new passport number. You may also need to make sure you have the valid visa for the country you are travelling to. Please refer to your Briefing Pack or our visas FAQ for further information.

Do I need to check my passport?

You will receive your flight details 5-6 weeks before departure. All of our international flights leave from a New York City based airport (Newark Liberty International or John F. Kennedy International) unless stated otherwise on your flight details. 

Where will I be flying from?

When do I need to get to the airport?

As a rule of thumb - whether you're traveling with us or are on your own personal travels in the future - it's always good arrive at the airport no later than 3 hours before an international flight is scheduled to depart. Make sure you check the flight status in case of changed departure times in the days leading up to your flight. 


Will I need a ticket?

You will not be issued with an airline ticket. You will be able to check in using your Passport and Airline Booking Reference number.

Please check with your airline regarding baggage weight restrictions.

What is my baggage allowance?